You've found a buyer, accepted their offer and started a transaction on Escrow.com. Now it's time to get your shop ready for its new owner. Here's a list of some of the things you'll need to do before your buyer becomes the new store owner.
Keep in mind, some of these things may not apply to your sale. These are our recommendations that will apply to most sales.
The only thing that you do not need to transfer to the buyer is the Shopify account itself. Instead, just make your buyer a staff account and Exchange will make them the new owner at the end of the transaction.
Exchange will take care of removing your payment information handing the store itself over to your buyer.
You can not leave any open orders for your buyer to fulfill here's how to check for open orders.
You are responsible for any orders that were made while you were the owner of the shop. Making sure that your customers are taken care of before you transfer ownership to your buyer helps ensure that you aren't hit with refunds or chargebacks down the line.
Disconnect Sales Channels that are linked to your social accounts.
If you have social sales channels such as the Facebook or Pinterest, you'll want to remove them. This will force your buyer to agree to the Terms and Conditions of the sales channels should they decide to install them once they become the shop owner.
To remove sales channels, click on the "+" icon next to Sales Channels in the main menu of your Shopify admin.
Then, click the Manage Sales Channels link at the bottom of the pop-up window. From there, you can delete any sales channels that are linked to your social accounts.
If you agreed to any sell social media accounts associated with the shop to your buyer, be sure to properly hand them over.
We have instructions on how to transfer a Facebook business page. Most other social accounts will require to you change the login information to your buyer's info.
If you agreed to sell any domain names associated with the shop, be sure to transfer them to your buyer. Here's how.
Update app information.
Some apps might have your personal contact information, be sure to check each app and update the info to your buyer's.
If you use the Oberlo app, there are some important settings that need to be changed before your buyer becomes the new store owner.
Most importantly, you need to change the login information to your buyer's info, as well as remove any credit card that's attached to the account. Here is how to update Oberlo before you transfer.
Export sales reports.
You'll want to make that you have your sales data backed up as it might be needed for tax purposes.
You can do this from the Analytics tab of your Shopify admin. You should export anything you'd like stored because after the buyer is made the new owner you will no longer have access to these reports.
If you store has been issued tax forms, be sure to export them from the Payments page in Shopify, here's how. After the transfer, you will no longer have access to these forms.
Disconnect shipping account.
If you have accounts with carriers such as FedEx or USPS connected, make sure to remove these.
Finally, create a staff account for your buyer. Exchange will be making the buyer's staff account the new account owner once receive your request to transfer ownership.
Once you've prepared your store to be transferred, mark the items as Shipped in Escrow.com or by completing the Transfer Assets step in the Exchange app.