You've found a buyer, accepted their offer and started a transaction on Escrow.com. Now it's time to get your shop ready for its new owner. Here's a list of some of the things you'll need to do before your buyer becomes the new store owner.
Keep in mind, some of these things may not apply to your sale. These are our recommendations that will apply to most sales.
Fulfill all open orders.
You'll want to make sure not to leave any open orders for your buyer to fulfill here's how to check for open orders. You are responsible for any orders that were made while you were the owner of the shop. Making sure that your customers are taken care of before you transfer ownership to your buyer helps ensure that you aren't hit with refunds down the line.
Disconnect Sales Channels that are linked to your social accounts.
If you have social sales channels such as the Facebook or Pinterest sales channel, you'll want to remove it. This will make your buyer agree to the Terms and Conditions of the sales channels should they decide to install them once they become the shop owner.
Hand over social accounts.
If you agreed to any sell social media accounts associated with the shop to your buyer, be sure to properly hand them over.
Transfer domain name.
If you agreed to sell any domain names associated with the shop, be sure to transfer them to your buyer. Here's how.
Update app information.
Some apps might have your personal contact information, be sure to check each app and update the info to your buyer's. Some apps you should check are here.
Export sales reports.
You'll want to make that you have your sales data backed up as it might be needed for tax purposes.
Export tax forms.
If you store has been issued tax forms, be sure to export them from the Payments page in Shopify, here's how. After the transfer, you will no longer have access to these forms.
Disconnect shipping account.
If you have accounts with carriers such as FedEx or USPS connected, make sure to remove these.
Finally, create a staff account for your buyer. Exchange will be making the buyer's staff account the new account owner once receive your request to transfer ownership.
Once you've prepared your store to be transferred, mark the items as Shipped in Escrow.com or by completing the Transfer Assets step in the Exchange app.